Knowledge walks out the door
When the person who knows how it's done leaves, the process leaves with them. Nothing was written down because writing it down was a separate job no one had time for.
Solutions · Operations & Internal
The process documentation software that captures SOPs before they walk out the door
KnowHub is process documentation software that records your real internal workflow and turns it into a structured, always-current SOP — no separate writing project. Capture onboarding guides, standard operating procedures and QA checklists as the work happens, then keep them current by re-recording the one step that changed.
Recording internal process
Minutes, not hoursFrom a recorded run to a publishable SOP
Employee onboarding SOPAuto-generated · 12 steps · Audit-readyDraft
- 1Create the employee record & assign role
- 2Provision accounts and access
- 3Run the day-one checklist & confirm
The real cost of processes that live only in people's heads
When your process documentation is tribal knowledge, every departure is a risk and every new hire starts from zero. Here's what undocumented — or outdated — SOPs actually cost.
Tribal knowledge, not structure
New hires inherit Slack threads, half-finished notes and stale screenshots instead of a clear, current standard operating procedure.
SOPs go stale the day they're written
The process changes; the doc doesn't. People stop trusting the wiki and go back to asking a colleague — so the knowledge never actually gets captured.
Slow, inconsistent ramp
Without a reliable SOP, every new hire is onboarded a little differently, and QA can't hold a single standard across teams.
From a recorded workflow to a published SOP — in minutes, not a writing project
With KnowHub, process documentation is a byproduct of the work you're already doing. Record the real workflow once; the AI writer does the structuring. See the full flow →
Install the Chrome extension
Works with any SaaS or internal web app — admin panels, back-office tools, your HRIS. No integrations or API setup. See how capture works.
Record the real process
Run the workflow the way you actually do it — clicks, inputs, voice. KnowHub captures the intent, not just screenshots.
AI structures the SOP
KnowHub reconstructs the session as a clean, step-by-step standard operating procedure in written text — not a screen recording you still have to write up.
Review and standardize
Edit like a document: add context, set the team standard, drop in warnings and QA checkpoints. Turn one person's way into the way.
Localize in one step
Generate the SOP in every language your distributed team needs, as part of the same flow. One-step multilingual is core, not a paid add-on.
Publish and keep it current
Send clean article text to your wiki, intranet or knowledge base. When the process changes, re-record the affected step and the SOP restructures itself.
Process documentation that keeps knowledge in the company
A good internal process documentation tool doesn't just store SOPs — it changes how your team captures, trusts and reuses what it knows.
Knowledge stays when people leave
Capture the workflow while the expert runs it, so the SOP outlives any single employee. When someone moves on, the process doesn't.
One source of truth across teams
Everyone works from the same current, standardized SOP instead of five conflicting versions in five different drives.
Faster, consistent onboarding
New hires ramp on structured, reliable procedures — not tribal notes — and QA can hold one standard company-wide.
SOPs in every language
Distributed and global teams get the same procedure in their own language, generated in one step. No separate translation project.
Always current, no screenshot surgery
Process changed? Re-record the step. KnowHub restructures the doc automatically — no copy-paste rewrites, no manual screenshot editing.
The payoff
SOPs that pay for themselves
Faster documentation, knowledge that stays, and localization built in — the impact in numbers.
Minutes, not hours
From a recorded session to a structured, publishable SOP.
Day one
The SOP exists the first time the process is run — not as a writing project someone gets to later.
1 step
Localized SOP versions for every team and market you operate in.
~1 in 5
Share of the workweek knowledge workers spend just searching for information, by commonly cited industry estimates — a current SOP is where they'd find it.
The ~1-in-5 figure reflects commonly cited industry estimates for time knowledge workers spend searching for information, not a KnowHub-measured result. Minutes-not-hours, day-one availability and one-step localization describe how KnowHub works.
Always current
One source of truth your team can actually trust
SOPs only work if people believe them. Because KnowHub captures the real workflow and restructures itself when a step changes, your process documentation stays accurate instead of drifting into “check with someone before you follow this.” Record once, keep it living, and give the whole company one current standard — for onboarding, everyday operations and QA alike.
Kept current, not rewritten
- Onboarding SOPs
- Process guides
- QA checklists
- Admin runbooks
- Audit-ready
A realistic SOP and QA documentation flow
What the KnowHub workflow looks like in practice for an operations or knowledge team.
Record the live process
An ops lead runs the employee-onboarding workflow once, recording it in KnowHub.
AI generates the SOP
KnowHub turns the session into a structured, 12-step standard operating procedure — no blank page.
Review and standardize
The knowledge manager sets the company standard, adds QA checkpoints and edge-case notes.
Localize in one step
Versions are generated for distributed teams in their own languages.
Publish to the wiki
Clean article text goes to the intranet or knowledge base — no proprietary viewer required.
A step changes
The tool gets a new field; the ops lead re-records just that step. The SOP updates in minutes.
Everyone self-serves
New hires and QA follow the same always-current procedure — and it feeds internal search and AI assistants too.
AI-ready by default
SOPs that double as AI-ready internal knowledge
Because every SOP is clean, written article text — not screenshots locked in a viewer — the same document trains new hires and grounds your internal search and AI assistants. Portable, vendor-neutral, and RAG-ready by default.
KnowHub SOPs
- Clean, structured written text
- RAG-ready for internal AI assistants and search
- Portable and vendor-neutral
- One source that serves people and machines
- Not locked behind an enterprise tier
Screenshot & video SOPs
- Screenshots or video, not written text
- Not machine-readable for AI or search
- Locked in a proprietary viewer
- Manual rework to reuse anywhere else
- One audience: human viewers only
Included on every plan
Private by design
Internal SOPs run straight through admin panels, credentials and back-office tools — so redaction isn't a footnote here, it's the point. KnowHub redacts sensitive inputs at the moment of capture and never stores them. Record the workflows that actually matter — provisioning, payroll, access management — without exposing a single secret in the doc.
Redacted at capture, never stored
- Passwords
- Emails
- Phone numbers
- Card numbers
- API keys
- Tokens
- One-time codes
Who this is built for
Teams responsible for capturing how the company actually works — and keeping it current.
Operations managers
Standardizing how work gets done across teams, without turning documentation into a full-time project.
Knowledge managers
Building a living internal knowledge base that stays trustworthy instead of going stale in a drive nobody opens.
Internal enablement & People-Ops
Ramping new hires on consistent, current SOPs and keeping onboarding the same high standard every time.
FAQ
Process documentation software — FAQ
Process documentation software is a tool for creating and maintaining the step-by-step guides — SOPs, internal process guides and QA checklists — that describe how work gets done in your company. KnowHub is process documentation software that records the real workflow and turns it into a structured, always-current written SOP, instead of asking you to write one from a blank page.
Both. KnowHub is SOP software and an internal process documentation tool in one: you record the process as you run it, and the AI reconstructs it as a clean, standardized standard operating procedure you can edit like a document. There's no separate writing project — the SOP is a byproduct of doing the work.
Re-record the affected step. KnowHub restructures the updated SOP automatically — no manual screenshot editing or copy-paste rewrites — so your process documentation stays current instead of drifting out of date.
Yes. Multilingual generation is built into the core flow and available on every plan — not gated to a higher tier. Once an SOP is reviewed, generate localized versions for every team and market in one step.
Yes. KnowHub redacts sensitive inputs — passwords, emails, phone and card numbers, API keys, tokens and one-time codes — at the moment of capture and never stores them. Internal workflows that pass through admin panels and back-office systems are covered by default.
Common SOP and standard-operating-procedure examples teams document with KnowHub include employee onboarding and offboarding, account provisioning and access management, payroll and expense runs, QA and audit checklists, and back-office tool workflows — any repeatable internal process you'd otherwise explain in person.
Capture your next internal process while you run it
Install the Chrome extension, run a workflow you already know by heart, and review the SOP KnowHub generates. Your first article is free — no credit card required. Also explore KnowHub for customer support and customer onboarding, the AI help center software platform, or the help center article generator.
Create your first article free