1. Introduction
KnowHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered documentation platform, browser extensions, mobile applications, and related services (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use the Services, and information from third-party sources.
- Account Information: name, email address, password, and profile information.
- Content Data: workflows, recordings, documents, articles, and other content you create or upload.
- Usage Data: how you interact with the Services, including features used, time spent, and navigation patterns.
- Device Information: browser type, operating system, device identifiers, and IP address.
- Cookies and Tracking: we use cookies and similar technologies to track activity and preferences.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve the Services, process transactions, communicate with you, and ensure security.
- Deliver and personalize the Services, including AI-generated content based on your workflows.
- Process payments and manage subscriptions.
- Send service-related communications, updates, and support responses.
- Analyze usage patterns to improve functionality and user experience.
- Detect, prevent, and address technical issues, fraud, or security threats.
- Comply with legal obligations and enforce our Terms of Service.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: with vendors who perform services on our behalf (e.g., hosting, payment processing, analytics), subject to confidentiality obligations.
- Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
- Legal Requirements: when required by law, court order, or government regulation, or to protect our rights and safety.
- With Your Consent: when you explicitly authorize us to share information.
- Aggregated Data: we may share anonymized, aggregated data that cannot identify you.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies, except where we are required to retain it for legal or legitimate business purposes.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: update or correct inaccurate information.
- Deletion: request deletion of your personal information, subject to legal and contractual restrictions.
- Portability: receive your data in a structured, machine-readable format.
- Opt-Out: unsubscribe from marketing communications or limit certain data processing.
- Object: object to processing based on legitimate interests.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your interactions with the Services. Cookies help us remember your preferences, analyze usage, and improve functionality.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Services.
9. Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through standard contractual clauses or other approved mechanisms.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
12. GDPR Rights (European Users)
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-product notifications. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us using the details below.