KnowHub Legal

Cookie Policy

This Cookie Policy explains how KnowHub uses cookies and similar tracking technologies on our platform. Learn about the types of cookies we use, their purpose, and how you can manage your cookie preferences.

Last updated: 15 October 2024

1. Introduction

KnowHub ("we," "our," or "us") uses cookies and similar tracking technologies to enhance your experience when using our AI-powered documentation platform, browser extensions, mobile applications, and related services (collectively, the "Services").

This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be 'persistent' or 'session' cookies. Persistent cookies remain on your device for a set period or until you delete them, while session cookies are deleted when you close your browser.

3. Types of Cookies We Use

We use the following types of cookies on our Services:

  • Essential Cookies: These cookies are necessary for the Services to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.
  • Performance Cookies: These cookies collect information about how you use our Services, such as which pages you visit most often. This data helps us improve the performance of our Services.
  • Functionality Cookies: These cookies allow the Services to remember choices you make (such as your language preference) and provide enhanced, personalized features.
  • Analytics Cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. We may use third-party analytics services like Google Analytics.
  • Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

4. How We Use Cookies

We use cookies for the following purposes:

  • To authenticate you and keep you signed in when you use our Services
  • To remember your preferences and settings
  • To analyze how our Services are used and improve their functionality
  • To provide personalized content and features
  • To measure the effectiveness of our marketing campaigns
  • To ensure security and prevent fraud

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Services, deliver advertisements, and so on. These third parties may include:

These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies, and this Cookie Policy does not cover their use.

  • Analytics providers (e.g., Google Analytics)
  • Advertising networks
  • Social media platforms
  • Customer support and communication tools

6. Your Cookie Choices

You have several options to manage or limit how we and our partners use cookies:

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our Services may not function properly.
  • Opt-Out Tools: You can opt out of certain third-party cookies by visiting the third party's opt-out page or using industry opt-out tools such as the Digital Advertising Alliance's opt-out page.
  • Service Settings: Some cookies can be managed through your account settings within the Services.

7. Do Not Track Signals

Some browsers include a 'Do Not Track' (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, our Services do not currently respond to DNT signals.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the 'Last updated' date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

  • By email: hello@knowhub.app
  • Through your KnowHub workspace

Questions about cookies?

If you have questions about our use of cookies or would like to manage your cookie preferences, please contact us at hello@knowhub.app or send a request through your KnowHub workspace. We typically respond within two business days.