Document360 is a full hosted help-center platform — and its AI can write an article from a prompt. KnowHub takes a different input: it turns a real recorded workflow into an editable, multilingual, publish-ready help article you push into any help center. If you're weighing an alternative to Document360 because the platform hosts your articles but your team still writes and maintains every one, that's the gap KnowHub fills. Use it alongside Document360 or instead of it.
Same goal — a stocked, current, multilingual help center — with a different center of gravity. Document360 is where articles live: a hosted portal with analytics, versioning and workflows. KnowHub is how articles get written and kept up to date: it turns real workflows into editable articles and pushes them into whatever help center you run. That's why teams reach for KnowHub as an alternative to Document360 for the creation-and-upkeep job, not for hosting.
A full help-center platform — a branded customer portal, a category manager, versioning, review workflows and analytics. When you need a polished place for articles to live, Document360 is a serious platform. It just assumes the articles arrive already written.
Record a real workflow once and KnowHub reconstructs it into a structured, editable help article — translated in one step and ready to publish where your knowledge base accepts content. When the UI changes, you edit a paragraph instead of starting over. It's the layer that keeps a help center full and current.
No strawman. Document360 is a mature knowledge-base and help-center platform, and for a hosted destination it does a lot well. If what you're missing is the portal itself, these are real reasons to run it.
A branded, public help site plus a private internal knowledge base, with a category manager to organize it all.
Article versions, drafts, and review/approval states for teams that need governance over what publishes.
Search terms, article performance and reader feedback, reported inside the platform where the articles live.
Document360's AI writer ('Eddy') can draft an article from a prompt or an uploaded video, audio or text file — you describe or supply the content.
Assisted migration to bring an existing knowledge base onto the platform.
Both KnowHub and Document360's AI can produce an article — so "AI that writes articles" isn't the wedge. The wedge is what the AI starts from. A prompt-based writer needs you to describe or paste the content first; you're still authoring, just faster. KnowHub starts from what you actually did on screen, so the source of truth is the real workflow, not a prompt you have to compose.
There's nothing to migrate and no sales call to book. KnowHub is a Document360 alternative you can try on your next workflow in minutes — the PLG self-serve motion, not a demo-request funnel. It's the same mechanism behind our help center article generator.
Install the extension — it works with any web app, no integrations or API setup.
Walk through the process you'd normally document. KnowHub captures the clicks, inputs and voice in the background.
KnowHub turns the recording into a structured article — steps, sections and context — not just a list of screenshots.
Rewrite a line, adjust the tone for self-service reading, reorder sections. The draft is text you shape, not a fixed render.
Generate localized versions of the article for the markets you serve — core and ungated, up to 6 target languages per workspace.
Push the finished article into whatever help center or knowledge base you run — turning workflows into documentation your customers can find.
Weighing other tools too? See how KnowHub compares in KnowHub vs Scribe, KnowHub vs Tango and KnowHub vs Guidde, or read the broader case for AI help center software.
Keep help center articles from going stale — edit a paragraph, don't rewrite.
A knowledge base is only as good as what's in it — and the everyday cost of a help center is upkeep. When your product changes, you don't want to re-record a flow or write a fresh prompt. KnowHub hands you a structured article the moment the recording finishes, so keeping it honest means fixing the sentence that changed and publishing. That's how the help center stays current instead of quietly going stale.
A step changed? Just edit
Here's the head-to-head on the things that decide how a help center gets filled and maintained. Every Document360 detail below is verifiable on document360.com (verified September 2026). Document360 moved to quote-led pricing with no public numbers, so we describe the motion rather than quote a figure that would be stale.
| Dimension | KnowHub | Document360 |
|---|---|---|
| What it is | ✓ The creation + upkeep + multilingual layer that feeds any help center. | A full hosted help-center and knowledge-base platform (portal, versioning, analytics). |
| How an article starts | ✓ From a real recorded workflow — clicks, inputs and voice captured by the Chrome extension. | From a prompt or an uploaded video/audio/text file you provide to its AI writer. |
| Primary deliverable | ✓ An editable, publish-ready help article you push into your help center. | Articles hosted inside the Document360 portal. |
| Keeping content current | ✓ Edit the paragraph that changed and republish. | Manual authoring with versioning and review workflows. |
| Multilingual | ✓ One step, core and ungated — up to 6 target languages per workspace. | Localization supported (also multilingual — parity), gated by plan tier. |
| Where it publishes | ✓ Into whatever help center or knowledge base accepts article content. | Its own hosted portal. |
| Sensitive data | ✓ Passwords, emails, phone, card, API keys, tokens, SSN and OTP redacted at capture and never stored. | See Document360's own security documentation. |
| Pricing | ✓ Free to start, no credit card, no demo. Professional at $29/mo. | Quote-led — no public prices and no free plan (discontinued Nov 2024). |
| Motion | ✓ PLG self-serve — try it on a real workflow before talking to anyone. | Sales-led — request a quote / demo. |
No spin — this is a fit call, not a winner. Many teams run both: Document360 as the hosted portal, KnowHub to write and maintain what fills it. Match the tool to the job in front of you.
| Pick Document360 when… | Pick KnowHub when… |
|---|---|
| You need a hosted, branded customer help portal | ✓ You already have a help center and need it filled and kept current |
| You want built-in analytics, versioning and review governance | ✓ You want articles generated from real workflows, not written from a prompt |
| The platform itself is the thing you're buying | ✓ You want one-step multilingual articles, core and ungated |
| Your articles are already written and maintained | ✓ Your articles are stale and rewriting them by hand is the bottleneck |
| You have budget for an enterprise, quote-led platform | ✓ You want to start free and self-serve, no demo required |
The platform question is where articles live. Here's what changes when the articles also get written and maintained from real workflows.
Free to start, no credit card and no demo — versus Document360's quote-led, sales-first motion.
From a recorded workflow to a structured, publishable article draft.
Localized versions of the article per workspace — core and ungated, no tier unlock.
Free-to-start pricing, minutes-to-draft and one-step localization describe how KnowHub works — real product facts, not vendor-inflated benchmarks.
Multilingual — one step, core and ungated (yes, Document360 does it too).
Let's be straight: multilingual isn't the wedge — Document360 localizes too. What's worth knowing is that in KnowHub it's core and ungated. Record once, then generate localized articles in one step for up to 6 target languages per workspace, instead of a premium add-on or a separate translation project. And because you're translating an article, the localized version is text your global customers can search and skim in their own language.
Record once, localize in one step
Private by design.
Recording a real workflow often means passing through sensitive fields. KnowHub redacts sensitive inputs at the moment of capture and never stores them — for everyone, by default — so the workflows you document are safe to publish and reuse.
Redacted at capture, never stored
Document360 discontinued its free plan in November 2024 and now prices by custom quote — there's no public number and no free tier. That's why teams looking for a free Document360 alternative often start with KnowHub: the self-serve way to try AI knowledge base software on a real workflow before you commit.
Install the Chrome extension and create your first help article in minutes — no credit card, no demo. Professional is $29/mo, with no seat minimum. It's the self-serve way to see AI knowledge base software work on your own workflow before you commit.
Enterprise, sales-led pricing by custom quote, with no public prices and no free plan since November 2024. A fit when you're buying the hosted platform itself and have budget for it — less so when you just want to try creating an article today.
Document360's AI writing assistant ('Eddy') can draft an article from a prompt or an uploaded video, audio or text file — you describe or supply the content, and it drafts. KnowHub takes a different input: it captures your actual workflow through a Chrome extension (clicks, inputs, voice), reconstructs the intent, and produces a structured, editable article — so you document what you did rather than write a prompt for it.
Yes. Document360 discontinued its free plan in November 2024 and now prices by custom quote, so teams looking for a free option often start with KnowHub — free to start, no credit card, no demo, with Professional at $29/mo. KnowHub focuses on writing and maintaining the articles rather than hosting the portal, so it complements or replaces a heavy KB platform.
Document360 moved to quote-led pricing with no public prices and no longer offers a free plan, so expect enterprise, per-project pricing with per-seat and per-version considerations — request a quote to get a number. For a self-serve contrast, KnowHub is free to start and $29/mo for Professional, so you can create a real article before any pricing conversation.
It depends on what you need. KnowHub is the article creation, upkeep and multilingual layer — not a full hosted KB portal with its own analytics, versioning and customer site. Pick Document360 when you need that hosted destination; pick KnowHub when you need articles written, kept current, and translated from real workflows — and can publish them into whatever help center you run. Many teams use both.
Yes. KnowHub feeds any help center — publish where your knowledge base accepts content. That's the common case for teams who already own Document360 (or another platform) but whose articles have gone stale: keep the portal, use KnowHub to write and maintain what fills it.
Both localize, so multilingual coverage is parity — not something exclusive to either. The difference is that KnowHub's is core and ungated: record once, then generate localized articles in one step for up to 6 target languages per workspace, with no plan-tier unlock.
In KnowHub the draft arrives as an editable document, so when a step changes you update the paragraph that changed and republish — instead of re-recording the flow or writing a fresh prompt. Keeping a written help center current is a paragraph edit, not a rewrite from scratch.
Record a process you'd normally write up by hand and compare the output yourself — an editable, multilingual, publish-ready article from what you actually did. Create your first help article free, no credit card and no demo required. For support teams, it's how the help center gets stocked and stays current.
