Record a real workflow
Install the Chrome extension and run the process once — resolving a ticket, finishing a setup, showing a feature. KnowHub captures what you do in any browser-based app. No desktop app, no integrations.
AI help center software
AI help center software that writes itself
An empty help-center portal waits for you to write it. A support chatbot only answers what is already there. KnowHub is the layer in between: record a real workflow once, and AI turns it into a structured, editable, multilingual help article you publish to your help center — then keep current by editing a paragraph, not re-recording.
Recording workflow
EN → allOne article, published in every language you support
Help center · Getting started
How to set up your first workspacePublished · article · 5 stepsLive
- 1Open Settings and choose Workspace
- 2Invite your team and assign roles
- 3Publish your first help article
A help center is only as good as what is in it
Repetitive tickets do not repeat because customers refuse to self-serve. They repeat because the answer is not written down, or it is written down and out of date.
Filling a help center by hand is slow, so it stays thin; the articles that do exist drift the moment a feature ships. And an AI support agent cannot rescue a thin help center — it can only answer what the content already covers. The problem was never the portal or the bot. It is the content underneath them.
How an automated help center actually fills and maintains itself
No blank editor, no content calendar you never keep. You do the task the way you always do it; KnowHub turns it into a published, maintainable help article — a help documentation generator that runs on real work.
AI reconstructs the intent
KnowHub works out what you were trying to accomplish, not just where you clicked, and rebuilds it as a structured help article — headings, ordered steps and the context a customer needs.
Edit it like a document
The draft arrives as text, not a screenshot grid or a video. Refine the wording with AI assistance, add context, apply tags — and when the process changes, edit the paragraph that changed instead of re-recording.
Translate and publish to your help center
Generate the article in every language you support in one step, then publish it to your help center as clean, searchable text — wherever your content is accepted.
Want the mechanism in detail? See how capture works. It is the same mechanism behind everything KnowHub makes — see how we turn workflows into documentation.
What makes it an AI help center
“AI help center” should mean two things, and most tools only do one: AI that writes the help center from your real workflows, and AI you can ask across it to get answers grounded in your own articles. KnowHub does both.
AI that writes your help center
Record a workflow and AI drafts the article — structured, in your voice, ready to review. Your help center fills itself from real work instead of a blank editor and a growing backlog.
AI you can ask across it
Article Q&A lets customers and your team ask a question and get an answer grounded in your own help-center articles — answering over your content, not a scroll through a folder tree.
Edit like a document
The output is real narrative text. Change a line, add a caveat, tighten a step — with AI help where you want it — without touching a recording.
A living help center
Keep it current by editing a paragraph, not re-recording. A review workflow, tags and an article dashboard keep the whole help center under control.
The authoring side is our help center article generator, now working across your whole help center.
What that gets you
Minutes
to your first published article — not a week of writing.
1 step
to every language you support — core and ungated.
0
setup, integrations or per-seat minimums to start.
Any
browser-based app — if it runs in the browser, KnowHub can document it.
These describe how KnowHub works — product facts, not measured performance claims.
Multilingual by default
A multilingual help center in one step
Global customers should not wait behind an Enterprise tier for translation. KnowHub produces your help articles in the languages you support as part of the flow, from the first article you publish.Honest note: multilingual output is common in the category — Document360, Guidde and others localize too — so this is table stakes done without gating, not a KnowHub-only feature.
Part of the product
- One step, many languages
- Core, not gated to a higher tier
- Same article, every market
Three different things people call “AI help center software”
Search for AI help center software and you find two very different products — plus KnowHub, which is neither. Hosted platforms give you a portal to fill by hand. AI support agents answer questions from whatever content already exists. KnowHub writes and maintains that content, so both the reader and any chatbot have something current to work from.
| Platforms you fill by hand | AI chatbots that only answer | KnowHub | |
|---|---|---|---|
| What it is | A hosted help-center portal | A conversational answer layer | ✓ The AI that writes and maintains the content |
| Who writes the articles | You, from a blank page | No one — it reads what exists | ✓ AI drafts from a real workflow |
| What you get | An empty portal to fill | Answers limited to current content | ✓ Structured, editable help articles |
| Staying current | Someone remembers to update it | Only as current as the articles behind it | ✓ Edit a paragraph, not re-record |
| Languages | Often gated to higher tiers | Answers in the content's language | ✓ One-step multilingual, core and ungated |
Comparing a specific tool? See the Scribe alternative and KnowHub vs Guidde.
The difference is intent
An empty portal or a bare chatbot
- A portal you fill and maintain by hand
- A bot that only answers what is already written
- Goes stale the moment a feature ships
- Translation is a separate, gated project
KnowHub
- Writes the articles from real recorded workflows
- Keeps them current — edit a paragraph, not re-record
- Feeds the self-service reader and any chatbot alike
- Multilingual in one step, ungated
A self-service help center that keeps deflecting
A self-service help center deflects repetitive tickets — but only while its articles stay current. KnowHub keeps them current, so the deflection lasts.
Deflect repetitive tickets
Turn the answers your team retypes in every ticket into searchable articles customers find on their own.
Built for SaaS that ships weekly
SaaS docs go out of date fast. When a flow changes, edit the paragraph that changed and republish — the help center keeps pace with the product.
Grows with the product, not headcount
Every workflow you record becomes an article, so coverage grows as fast as you ship — without hiring a docs team.
See it on a real flow: the customer support use case, or the repository umbrella in AI knowledge base software.
You stay in control
Sensitive data never makes it into your help center
Passwords, emails, phone numbers, card numbers, API keys, tokens, SSNs and one-time codes are redacted the moment they are captured — they never reach an article and they are never stored. You review every article before it publishes. And to be precise about the boundary: KnowHub authors, manages and translates your help-center content and publishes where content is accepted — it is not a hosted portal with its own customer-facing widget and analytics, and not a support chatbot. The controls say exactly what happens.
Redacted at capture
- Passwords
- Emails & phone
- Card numbers
- API keys & tokens
- SSN & one-time codes
FAQ
AI help center software: frequently asked questions
It is software that writes and maintains your help-center articles with AI — not a hosted portal you fill by hand and not a chatbot that only answers. KnowHub turns a recorded real workflow into a structured, editable, multilingual article you publish to your help center, then keeps it current as you edit.
A knowledge base is the collection of articles — the content repository. A help center is the full self-service experience around it: the organized articles plus search, navigation and a contact fallback. In short, the knowledge base is the content; the help center is where your customers read and search it. KnowHub authors, manages and translates the content for both — see our AI knowledge base software for the repository umbrella.
No. An AI support chatbot is a conversational layer that reads your existing content and answers questions — it only answers what the content already covers. An AI help center like KnowHub is the layer that writes and maintains that content in the first place. They are complementary: a chatbot is only as good as the current, well-written articles behind it.
AI can draft and maintain the articles, but it needs a real source. KnowHub uses a recorded real workflow — you perform the task once, and the AI reconstructs it into a structured, editable article, then keeps it current as you edit. You stay in control: every article is editable like a document before it publishes, and KnowHub authors and translates content rather than hosting a public portal with its own widget and analytics.
The usual answer is periodic content audits and assigned ownership — which is why help centers go stale. With KnowHub you keep an article current by editing a paragraph instead of re-recording the whole workflow, so updates take minutes and the help center keeps deflecting tickets.
Yes. KnowHub produces your help articles in the languages you support in one step, as a core, ungated capability — you do not pay to unlock translation. Honest note: multilingual output is common in the category — Document360, Guidde and others localize too — so it is table stakes done without gating, not a KnowHub-only feature.
Yes — KnowHub includes Article Q&A: you ask a question and get an answer grounded in your own help-center articles (content-level retrieval over your knowledge). This is answering over your content, described at the content level — not a named third-party integration.
Turn your next workflow into a help article
Start building a help center that writes itself
Record one real workflow and watch AI turn it into a structured, editable, multilingual help article. No setup, no integrations, first article in minutes.