Repetitive tickets
A handful of questions drive a huge share of volume — and your team answers them by hand, again and again.
Help documentation for customer support teams
Your team answers the same questions every day. KnowHub turns the fixes they already perform into self-service articles, so the next customer finds the answer instead of opening a ticket.
Repetitive tickets and stale docs
Agents spend their day on questions that good self-service should answer, while customers wait for replies they could have found themselves.
Documentation debt
Writing help articles is a project nobody has time for, so the knowledge base is thin or out of date.
Knowledge trapped in people
Your best agents know the workarounds, but that knowledge never becomes a reusable article.
Capture the work your team already does
Instead of asking agents to stop and write documentation, KnowHub captures the work they already do — so the answer you gave once becomes a living help center.
Record the real fix
An agent resolves the ticket as usual with the Chrome extension running.
AI turns it into an article
KnowHub reconstructs the workflow and intent into a structured, human-quality help article.
Review and publish
A quick review, then it's live in your help center — in every language you support.
Deflect tickets and protect your team's time
Industry benchmarks consistently show 30–50% ticket deflection when customers can find clear, up-to-date answers on their own.
- Deflect 30–50% of repetitive tickets with strong self-service
- Give agents their time back for complex, high-value conversations
- Publish multilingual help articles from a single recorded workflow
- Keep documentation current — re-record when a process changes
From a two-minute fix to a published article
A customer emails about a billing setting they can't find. An agent fixes it in two minutes with KnowHub recording. By the afternoon, “How to update your billing details” is a published, multilingual help article. The next ten customers with that question never open a ticket.
FAQ
Customer support documentation — FAQ
Software that helps support teams build self-service articles so customers can resolve issues without an agent. KnowHub creates those articles automatically from real support workflows. Customers self-serve; agents focus on complex cases.
By making it effortless to turn real fixes into self-service documentation. The more answers become searchable articles, the more customers self-serve. Ticket deflection compounds without extra writing work.
No. Agents just resolve the issue with the extension running. KnowHub drafts the article. A reviewer polishes and publishes it.
Yes. KnowHub produces multilingual versions in one step. Support global customers. No separate translation project.
Traditional tools give you an empty editor — you still write everything. KnowHub fills the knowledge base for you. Real workflows become ready-to-publish articles.
Turn your team's answers into a self-service help center
Record a real fix and let KnowHub write the article. Create your first one free — no credit card required.
Create your first article free